RESUME

Hands-on experience with a systems mindset.

I’ve worked at the intersection of customer service, food operations, technology, and process improvement.

Experience

2022 — Present

Baker & Front of House Team Member

Gogo’s Handcrafted Cinnamon Rolls · Old Fort, NC

Support daily bakery and front-of-house operations including customer service, order handling, drive-thru, point-of-sale transactions, packaging, cleaning, inventory awareness, and specialty product preparation.

Beyond daily responsibilities, I have independently developed operational ideas, SOPs, checklists, technology proposals, ordering workflows, and food trailer systems to help the business scale more consistently.

Summer 2023

Assistant Tech Support Intern

McDowell County Schools Technology Department

Assisted with device inventory, staff and student technology support, 3D printing, VR-related technology exploration, and observed infrastructure and server modernization work.

Education

Completed

Associate Degree — IT: Web Administration & Design

McDowell Technical Community College · Honors

Completed

Associate Degree — IT: Software & Web Development

McDowell Technical Community College · Honors

Current development

Cyber Defense Analyst Program

Carolina Cyber Center / Montreat College

Continuing professional development in cybersecurity and cyber defense analysis.